1. Introduction
Triple V (Pty) Ltd ("Triple V", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, waitlist, and related services.
2. Information We Collect
We may collect the following types of information:
- Personal identifiers: name, email address, phone number, age, and location.
- Account information: login credentials, profile details, and preferences.
- Usage data: how you interact with the platform, including pages viewed, searches, bookings, and device information.
- Partner information: venue or organization details, contact person information, and operational data provided by venues and event organizers.
3. How We Use Your Information
We use your information to:
- Provide, operate, and improve the Triple V platform and services.
- Process waitlist registrations, bookings, reservations, and payments.
- Communicate with you about your account, bookings, updates, and marketing.
- Personalize your experience and show relevant recommendations.
- Maintain security, prevent fraud, and comply with legal obligations.
4. Legal Basis for Processing
We process personal information based on your consent, the performance of a contract, compliance with legal obligations, and our legitimate interests in operating and improving the platform. Where required, we will obtain your explicit consent before processing sensitive information or sending marketing communications.
5. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Venue and event partners: to fulfill bookings and reservations you make through the platform.
- Service providers: such as payment processors, cloud hosting, email delivery, and analytics providers, under strict confidentiality obligations.
- Legal authorities: when required by law, court order, or to protect our rights and safety.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your information.
8. Your Rights
Under the Protection of Personal Information Act (POPIA) and other applicable laws, you have the right to:
- Access the personal information we hold about you.
- Request correction or updating of inaccurate information.
- Request deletion or restriction of processing in certain circumstances.
- Object to processing for direct marketing purposes.
- Withdraw consent where processing is based on consent.
To exercise your rights, contact us using the details below.
9. Cookies and Tracking
We use cookies and similar technologies to understand how users interact with our platform, remember preferences, and improve our services. You can manage cookie preferences through your browser settings.
10. Children's Privacy
Triple V is not intended for users under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at legal@triplev.co.za.